By Douglas Walker

ISBN-10: 047011634X

ISBN-13: 9780470116340

Compliment for A-HA! functionality ''Since I wrote selection idea a long time in the past, i've got come to the realization that there's just one significant human challenge: we've but to determine the right way to get alongside good with one another. during this booklet, Walker helps this end with humor, creativity, and nice perception. Managers who either keep on with his feedback and train them to these they deal with could be rewarded with a cheerful and ecocnomic office. And do it at much less rate than the corporate is spending now.'' --William Glasser, MD, President and founder,William Glasser Institute, and writer of selection thought and truth remedy ''If ever there has been a identify that completely matched the content material of a publication, this is often it. i haven't skilled extra a-ha's from a booklet in my lifestyles. one of many greatest a-ha's is that you just do not construct a inspired workforce--you have already got one! in case you deal with people--and specifically in the event you aspire to actually lead people--then this publication is needed interpreting. Rock-solid rules from a grasp on motivation.'' --Joe Calloway, writer of labor Like you are displaying Off! ''An amazingly useful and prodigiously resource to aid create and bolster a world-class revenues strength, but additionally a blueprint for larger residing often. An absolute necessary learn for all my staff, let alone family and friends contributors. i do not comprehend an individual who could not make the most of utilizing the A-HA version. The identify should be extra apropos if it have been 'Holy cow! Where's this been my complete career?''' --Robert H. Fleet, department supervisor, nationwide Builder department, national domestic Loans ''A-HA! functionality may be essential analyzing for each supervisor. every one bankruptcy bargains easy and compelling equipment for development and coping with a self-motivated staff. The life like examples offered during the publication strengthen the stairs within the A-HA version and supply the basis for simple software to expert and private situations.'' --Ann Owens, vice chairman, overall Rewards administration, QUALCOMM ''Avoiding a fight-or-flight response from an worker who wishes training on more suitable functionality or habit alterations calls for the executive comprehend the employee's vested curiosity. Walker teaches the talents required to successfully create 3 wins: for the corporate, the worker, and the chief. it is a must-read for all leaders who are looking to be more adept in getting wanted functionality alterations from their staff by means of bettering their very own nurturing, training, or mentoring talents. i am studying it for the 3rd time and nonetheless gleaning extra suggestions and insights. although it really is developed as a managerial self-help publication, it really is rather an insightful, strong textbook, and as such has to be studied.'' --Ron cook dinner, nationwide money owed supervisor, 3M

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Extra info for A-HA! Performance: Building and Managing a Self-Motivated Workforce

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PERFORMANCE is bad. W hen morale is bad for extended periods of time, quality and efficiency suffer and retention becomes an issue. With the baby boomer generation about to leave the workforce, retention of top performers is going to become an increasingly important focus. The manager who understands the power of the needs, and the absolute requirement that they must be satisfied to retain and maximize talent, will have The A-HA! Performance Edge over managers who don’t. The payoff piece for any desired change of behavior always taps directly, or indirectly, into these needs.

Peter Senge, author of The Fifth Discipline, once said the problem with selfishness is that we’re not selfish enough. If we were really selfish, if we wanted the biggest wins possible, we’d learn to synergize. qxd 4/30/07 2:28 PM Page 31 Needs: The Hidden Fundamentals of Motivation and Behavior 31 talked about the three possibilities when people come together: synergy, samergy, and lessergy. To meet power needs, synergy is the ultimate goal. Fun Needs There’s plenty to suggest that we are driven to have a good time, to do things just for the joy we get in doing them.

Qxd 4/30/07 2:28 PM Page 35 Needs: The Hidden Fundamentals of Motivation and Behavior 35 is even a name for this process; it’s called Management by Walking Around (MBWA). W hat he was doing was satisfying his employees’ needs for survival, power, fun, and belonging. Ice cream is food/survival; knowing and chatting with the boss is power, especially if he’s actually listening to ideas employees might have; ice cream and good times on Friday is fun; and being included in the party and in happy conversations with the boss is belonging.

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A-HA! Performance: Building and Managing a Self-Motivated Workforce by Douglas Walker


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